Last updated: June 1, 2026 — Version 2.0
1. Introduction
OneShip ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the OneShip platform, including our website, mobile application, and API services.
By using the Platform, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Platform.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, business name, and password when you register
- Billing Information: Payment method details, billing address (processed securely via PCI-compliant payment processors)
- Shipment Data: Sender and recipient names, addresses, phone numbers, and shipment contents
- Store Integration Data: API credentials and order data from connected e-commerce platforms
- Support Communications: Messages, tickets, and communications you send us
2.2 Information Collected Automatically
- Usage Data: Pages visited, features used, actions taken, time spent on the Platform
- Device Information: IP address, browser type, operating system, device identifiers
- Log Data: Server logs, API call logs, error reports
- Cookies and Similar Technologies: Session tokens, preference cookies, analytics identifiers
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain the Platform
- To process shipments and communicate with carriers on your behalf
- To process payments and manage your billing
- To send transactional notifications (order confirmations, tracking updates, invoices)
- To provide customer support and respond to your inquiries
- To improve and develop the Platform's features
- To detect and prevent fraud, abuse, and security incidents
- To comply with legal obligations
- To send product updates and marketing communications (with your consent, which you may withdraw at any time)
4. Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information in the following circumstances:
- Carrier Partners: Shipment and recipient data is shared with the carrier you select to fulfill the delivery
- Store Platforms: Order status updates are synced back to your connected store platforms
- Service Providers: Infrastructure providers, payment processors, and analytics tools that process data on our behalf under strict data processing agreements
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to users
- Protection of Rights: To protect the rights, property, and safety of OneShip, its users, or the public
5. Data Security
We implement industry-standard security measures to protect your information:
- 256-bit TLS/SSL encryption for all data in transit
- AES-256 encryption for sensitive data at rest
- SOC 2 Type II compliant infrastructure
- Regular penetration testing and security audits
- Role-based access controls and audit logging for internal data access
- Multi-factor authentication options for user accounts
No system can guarantee absolute security. In the event of a data breach affecting your personal information, we will notify you as required by applicable law.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Platform. After account termination, we retain data for a period of 3 years for legal and compliance purposes, after which it is securely deleted or anonymized. Shipment records may be retained longer where required by tax or regulatory obligations.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to certain processing activities, including direct marketing
- Withdrawal of Consent: Withdraw consent for consent-based processing at any time
To exercise any of these rights, contact us at privacy@oneship.io. We will respond within 30 days.
8. Cookies Policy
We use cookies and similar tracking technologies to maintain session state, remember your preferences, and analyze platform usage. You can control cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality. We do not use cookies for cross-site behavioral advertising.
9. Third-Party Links
The Platform may contain links to third-party websites or services. This Privacy Policy does not apply to those sites. We recommend reviewing the privacy policies of any third-party services you access through links on our Platform.
10. Children's Privacy
The Platform is intended for business use and is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us immediately.
11. International Data Transfers
Your information may be processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws, including the use of standard contractual clauses where required.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email and in-platform notifications at least 14 days before taking effect. The date of the most recent update is shown at the top of this page.
13. Contact Us
For privacy-related inquiries, please contact:
- Email: privacy@oneship.io
- Address: OneShip Technology LLC, Riyadh, Kingdom of Saudi Arabia
- Via our Contact page